Support
Need help with LYO? Email us at support@lyoai.app and we will get back to you, usually within [2 business days]. Please include the email address on your LYO account and which device you are using (web, iPhone or Android).
I forgot my password
On the login screen, choose Forgot password? and enter your email. We will send you a link to choose a new one. The link works once and expires after one hour. If you signed up with Google or Apple, use that button to sign in instead.
How do I delete my account?
Open Settings → Delete account on the web, iPhone or Android app and confirm. This permanently deletes your account and data and cannot be undone. If you cannot sign in, email support@lyoai.app from the address on your account and we will do it for you. See the Privacy Policy for what is deleted.
Someone is bothering me, or I saw something harmful
Use Report on the post, video or profile, and Block to stop someone contacting you. You can manage blocked accounts in Settings. If anyone is in immediate danger, contact your local emergency services first.
Notifications or location are not working
Check that LYO is allowed to send notifications and use location in your device's settings. Location is only used to show communities and events near you, and LYO works without it.
Privacy and data requests
To ask for a copy of your data or to correct it, email support@lyoai.app. Read more in our Privacy Policy and Terms of Service.